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Performance > Top 7 CSF's In Managing Performance
By Andrew Castle
January 3, 2012
Top 7 CSF's In Managing Performance

“There was an important job to be done and Everybody was asked to do it. 
Everybody was sure that Somebody would do it. 
Anybody could have done it, but Nobody did. 
Somebody got angry (about that) because it was Everybody's job.
 Everybody knew that Anybody could do it, but Nobody realised that Somebody wouldn't do it. 
And Everybody blamed Somebody because Nobody did what Anybody could have done.” Anon

International Research shows the following:

7 Critical Success factors in Managing Performance

Using the System

  1. Performance plans clearly link activities and controllable outcomes.
  2. A mix of qualitative and quantitative measures is used which distinguish between different levels of performance.
  3. The performance plan of an individual is not just a sub-set of their manager’s performance plan – it does however need to be compatible with the manager’s plan.
  4. Performance plans are used to drive everyday work for individuals and teams.
  5. Performance plans (but not feedback and appraisal) are physically out in the open, discussed and learnt from.
  6. Everyone uses the system and guidelines are followed as if they were instructions.
  7. Managers or staff who have problems with the performance management system are counselled and their concerns are taken seriously.


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